Refund policy
REFUND AND RETURNS POLICY
Last updated: 10 September 2026
CloneBuzzz Culture products are made to order through Printful, our independent print-on-demand fulfilment partner.
We do not hold, manufacture, pack, or physically handle finished products. Printful produces and fulfils orders using its fulfilment facilities and delivery partners.
This policy applies to orders shipped to the United Kingdom, the United States, Canada, the European Union, and any other destination available at checkout.
1. CUSTOMER CONTACT AND PRINTFUL FULFILMENT
Customers must contact CloneBuzzz Culture about refund, return, replacement, damaged-product, defective-product, or incorrect-order issues.
Contact:
Email: clonebuzzzculture@gmail.com
Website: https://clonebuzzz.co.za
We will review the issue and, where appropriate, submit it to Printful for investigation.
Printful may require photographs, order information, packaging details, tracking information, or other evidence before approving a replacement or refund.
Where a return is approved, we will provide the applicable return instructions. The return address may be a Printful fulfilment or returns facility and may not be the CloneBuzzz Culture business address.
Do not send products to CloneBuzzz Culture or to Printful without receiving return instructions first.
2. MADE-TO-ORDER PRODUCTS
Because products are made to order, an item is produced specifically after an order is placed and payment is confirmed.
For this reason, returns or exchanges for a change of mind, incorrect size, incorrect colour, or an order that is no longer wanted may not be available unless required by applicable law or expressly approved by CloneBuzzz Culture.
This policy does not remove or limit any consumer rights that cannot legally be excluded.
3. CANCELLING AN ORDER
Customers may contact us as soon as possible after placing an order to request a cancellation.
Cancellation requests cannot be guaranteed once an order has been submitted to Printful, entered production, or been prepared for fulfilment.
If a cancellation is accepted before production begins, we will normally issue a refund to the original payment method.
If production has already started, cancellation may not be possible unless required by applicable law.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If a product arrives damaged, defective, incorrectly produced, materially different from what was ordered, or affected by a manufacturing or printing error, contact us as soon as possible, preferably within 30 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging
- Any relevant tracking information
CloneBuzzz Culture will submit the issue to Printful where appropriate. Printful will review the claim according to its fulfilment and product-issue procedures.
If the issue is verified, the available remedy may include:
- A replacement product
- A refund
- A repair, where appropriate
- Another remedy required by applicable law
The available remedy will depend on the circumstances, the nature of the problem, Printful's investigation, and the law applicable to the order.
Customers should not return a damaged, defective, or incorrect item unless we provide return instructions.
5. WRONG SIZE, WRONG COLOUR, OR CHANGE OF MIND
Because products are made to order, we may not be able to accept returns or exchanges where:
- The customer selected the wrong size
- The customer selected the wrong colour
- The customer changed their mind
- The customer no longer wants the product
- The customer ordered the wrong product
- The customer does not like the product where it matches the product description and approved design
Customers should carefully check product descriptions, sizing information, colours, and order details before completing payment.
This section does not remove any cancellation, return, refund, replacement, repair, or other rights that apply under mandatory consumer protection law.
6. UNITED KINGDOM AND EUROPEAN UNION CUSTOMERS
Customers in the United Kingdom and European Union may have statutory cancellation, withdrawal, refund, repair, replacement, or other consumer rights.
Where applicable law provides a cancellation or withdrawal period, CloneBuzzz Culture will